Job Description

Administrative Support Officer (APS4) – Technology and Digital Programs Group

Do you enjoy a role with lots of variety? Our Administrative Support Officer role may be a great fit for you!

Administrative Support Officers provide administrative and operational support to local business teams which may include a mix of human resource, property, information technology and other corporate activities such as meetings and reporting.

This role is located in the Governance team within the Technology Business Services Branch (TDP). The branch oversees workforce planning, learning, governance, talent management, communication and engagement to ensure the TDP group has the right roles with the right skills delivering agency priorities. The Governance team provide secretariat services for a range of Executive Committees and coordinates key business functions for the TDP Group.

What you’ll do:

As an Administrative Support Officer (APS4), you work as part of a multi-skilled team to:

• preparation of meeting packs for executive committees
• manage version control of documents for committee papers
• provide advice and procedural guidance to staff and stakeholders on routine matters, for example action item responses and submissions
• assist in the preparation of draft policy documents for review and update approved templates
• assist with responses to requests for information about local operations and corporate reporting requests
• manage and record attendance for committee meetings
• support the secretariat leads with committee administration such as scheduling updates, reminders and follow ups for outstanding requirements
• provide executive support including travel arrangements, diary and appointments, for example arranging car parking for external members attending meetings
• ensure work areas comply with agency procedures, for example ensuring meeting attendance is aligned to the terms of reference for the meeting
• engage with stakeholders and committee contacts (via email and MS Teams) to confirm meeting attendance
• draft documentation for review by senior staff and assist with updates to the team intranet page
• participate in quality assurance activities for example checking that documents provided are prepared in the correct formant and template.

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Job Description

Cyber Security Analyst (APS5) – Technology and Digital Services

If you are passionate about cyber security, this could be the role for you!

Cyber Security Analysts provide ICT security advice and assistance to the agency by delivering management, technical, governance and administrative services to implement security controls and strategies.

They conduct security risk assessments and provide advice on the practical application of security controls, interpret and apply cyber security policies and procedures and provide specialist advice to stakeholders to meet security protocols.

This role is in the Cyber Security Operations Centre (CSOC) within the Cyber Operations Branch. The CSOC actively monitors, and is the first responder, to alerts and suspicious activity detected within Services Australia and the networks of its Shared Services Partners. The CSOC uses a variety of tools to detect, evaluate, and investigate any suspicious behaviour. They work closely with the Cyber Threat Intelligence Team to provide information on any potential threats observed during monitoring. CSOC conducts analysis and responds to reports of spam submitted by Agency staff. They also assist in the assessment and removal of phishing campaigns impacting the Agency.

What you’ll do:

As a Cyber Security Analyst (APS5), you work as part of a multi-skilled team to:

• assist staff with access rights and privileges
• support the development of security risk assessments and provide advice on the application of and compliance with security controls
• perform risk analysis of tools, websites, applications and processes
• identify and escalate cyber security risks and vulnerabilities
• contribute to the development and review of cyber security guidelines, standards and procedures
• interpret and explain cyber security standards, policies and procedures to stakeholders to build capability and compliance
• resolve moderately complex enquiries and escalate as required
• raise awareness of security issues, risks and recommend potential mitigations.

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Job Description

Developer (APS5) – Technology and Digital Programs Group 

Do you enjoy creating design documents, developing, testing, supporting and maintaining applications and frameworks involved in the software development life cycle?

If so, you might be a great fit for our Developer roles!

Developers use their in-depth knowledge to provide technical advice and guidance. They work under the direction of senior staff and use their independent judgment to make decisions. They also contribute to changes in workplace practices and business improvement strategies.

This role is located in the Oracle Enterprise Solutions section within the Department of Social Services (DSS) Systems Branch. The branch is responsible for the efficient and effective delivery of ICT solutions for the Department of Social Services (DSS), clients, providers and staff. The Oracle Enterprise Solutions team is responsible for the development, maintenance and support of ICT applications for DSS systems.

What you’ll do:

As a Developer (APS5), you work as part of a multi-skilled team to:

• undertake analysis, design, software development, prototyping, testing and maintenance activities under guidance from senior developers
• draft technical documents for review by senior developers
• create software and technical designs for medium complexity custom solutions or conversion and migration solutions
• adhere to high quality standards and comply with endorsed software development methodologies
• assist in the development and delivery of projects
• collaborate with stakeholders to ensure effective and timely resolution of production issues
• provide advice and support to colleagues regarding technical aspects of software support, maintenance and development
• escalate issues and suggest alternative approaches
• maintain up-to-date knowledge of relevant ICT policies and processes and share knowledge with team members
• assist with cost analysis activities.

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Job Description

ICT Audit Analyst (APS5) – Technology and Digital Programs Group

If you have an interest in ICT auditing this could be the role for you!

ICT Audit Analysts provide support to the Audit Management team to manage information technology audit and assurance activities.  They work collaboratively with stakeholders within an experienced ICT Audit Management team to deliver accurate and detailed analysis, audit findings and assurance measures. They build an understanding and knowledge of internal and external ICT audit processes, the agency’s risk management framework and business procedures.

This position is in the ICT Audit Management team with the Technology Business Management branch. The branch is responsible for planning and intelligence gathering to support the Technology and Digital Programs Group (TDP). The ICT Audit Management team manage internal and external audit matters to fulfill audit obligations and improve ICT assurance capability for the TDP group. They provide advice to ICT operational teams in response to audit requests and provide a streamlined process to manage all ICT matters for the TDP group. They perform the role of trusted adviser for executives (both internal and external) regarding strategic matters related to ICT audits.

What you’ll do:

As an ICT Audit Analyst (APS5), you work as part of a multi-skilled team to:

• provide support to manage the timely completion of audits
• perform moderately complex audit activities
• interpret, collate, research and analyse information
• keep accurate and detailed records
• complete duties in accordance with audit legislation, policies and procedures
• support the team to plan, coordinate, conduct and review assurance activities thoroughly, fairly and impartially, to ensure a high standard of audit findings.

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Job Description

Program Officer (APS5) – Program Design Group

Do you dream of working in a busy and exciting environment focused on delivering high quality services and programs to customers?

If so, our Program Officer role might be a great fit for you!

Program Officers provide high-level procedural, administrative and operational support to deliver agency programs. Working under the direction of senior staff, they support strategic planning and policy development, contributing to changes in workplace practices and business improvement strategies. They liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

They support the management of programs by achieving strategic outcomes and effectively implement change to improve performance, service delivery, accuracy and quality.

This role is in the Nominee and Bereavement Programs team within the Seniors, Carers and International Branch. The team is responsible for managing Centrelink Nominees, express consent, group payment scheme, bereavement payments, notification of death and executor requests.

What you’ll do:

As a Program Officer (APS5), you work as part of a multi-skilled team to:

• communicate with internal and external stakeholders to deliver programs
• attend meetings and forums to obtain and share information
• monitor and report on the achievement of business outcomes, key performance indicators and quality assurance
• provide advice, procedural guidance and administrative support to staff
• assist in the review and development of policies and guidelines
• resolve and escalate program and policy issues
• draft business cases, reports and executive briefs
• undertake research and analysis.

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Job Description

Associate Enterprise Architect (APS6) – Technology and Digital Programs Group

Does supporting the creation and evolution of architecture models and strategies in an ICT landscape sound like your ideal job? If so, please keep reading!

Associate Enterprise Architects support the preparation of complex architectural models and the design of detailed aspects of an enterprise architecture. They provide advice and guidance to reduce complexity across architecture projects and enterprise programs. They work under the limited direction of senior staff to deliver results and make ethical, evidence-based decisions using their judgement.

This role is located in the Architecture Operations team within the Enterprise Architecture Branch. This branch guides the agency towards success by defining future technology architecture, recommending investments and providing a roadmap to effectively implement and maintain architecture direction. They align business needs and ICT capabilities with the agency’s overall technology plan and partner with stakeholders across government to ensure that Services Australia continues to keep pace with industry advances.

The Architecture Operations team is the front door for architecture services, providing governance and planning, and they support and realise the agency’s architectural vision.

What you’ll do:

As an Associate Enterprise Architect (APS6), you work as part of a multi-skilled team to:

• contribute to technical reports on potential impacts on current and future strategic directions and architectures
• assist with the development of architecture principles, standards and guidelines to achieve best practice in processes and procedures
• investigate and resolve non-complex architectural issues
• conduct research and assist with projects and programs of work to realise architecture deliverables and outcomes
• identify, analyse and report on alternative solutions and innovative approaches to resolve issues
• assist with the preparation of plans and analysis for proof-of-concept projects
• draft a range of documents including cost estimates for review by senior staff
• identify non-conformance to architecture standards

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Job Description

Associate Business Architect (APS6) – Service Delivery Excellence Group

Does the thought of promoting and designing flexible, quality, modern customer services to improve customer experience interest you?

If so, you should apply for this exciting role!

Associate Business Architects provide support to identify, design and evolve business capabilities in line with organisations strategies. They support their team to leverage customer experience research and insights to develop blueprints, design models, capability maps and communication material to align the design and transformation of the agency. They help create value and insights by following a structured architecture approach embodying key principles, methods and models for effective business design.

This role is in the Business Architecture team within the Business and Customer Architecture Branch.

The branch supports the agency by providing a structured view of customers and business and facilitates collaboration across the agency to achieve strategic goals.

The Business Architecture team identifies, designs, and evolves organisational strategic design and business capability development in line with the organisation’s strategy. The team develops enterprise-wide business architectures and provides advice and guidance on business solutions to meet business needs and customer outcomes.

What you’ll do:

As an Associate Enterprise Architect (APS6), you work as part of a multi-skilled team to:

• assist in the development of business design models, value streams and operating models
• contribute to the development of business blueprints and design artefacts
• assist in the development and upkeep of business architecture artefacts, templates, guidance and knowledge bases
• provide input into recommendations to ensure analysis and solutions meet business needs of highly complex legislation, projects and programmes
• contribute to solving business problems and identity opportunities for practice improvement and business enhancement
• research and analyse information to support making ethical, evidence-based decisions
• assist with the preparation of documents, including high-level briefs
• identify and communicate controls and risks to the work environment.
• analyse information, through rationalisation, abstraction, analysis, and synthesis
• collaborate with stakeholders to understand needs, as well as develop and communicate recommendations
• synthesise and make sense of large amounts of qualitative and quantitative data

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Job Description

Senior Finance Officer (APS6) – Corporate Enabling Group

Does finance, asset management, taxation and treasury functions interest you? If so, this could be the job for you!

Senior Finance Officers undertake high level financial administration of core financial functions. They demonstrate a high level of productivity and are responsible for delivering results in accordance with team outcomes and individual work goals. They exercise initiative and judgement when interpreting policy and applying practices and procedures and contribute to business planning and improvement strategies.

These roles are located in the Financial Accounting Branch, Chief Financial Officer (CFO) Division and can work across the following teams:

• Financial Reporting
• Taxation
• Treasury and Cash Management.

The CFO Division provides financial advice, contestability, control, and assurance to the Agency based on the following principles:

• Financial information that is accurate, transparent, consistent, relevant and timely
• Simple, helpful, respectful, quality, contestable and informed financial and procurement advice to assist the Agency in decision making
• Standardise and streamline financial structures, processes, reporting and services, to remove duplication and reduce inefficiencies
• The automation of financial processes where it is efficient and viable to do so.

What you’ll do:

As a Senior Finance Officer (APS6), you work as part of a multi-skilled team to:

• Prepare agency financial statements in accordance with the Australian Accounting Standards
• complete accounting for agency non-financial assets including property and car fleet leases
• maintain the integrity and accuracy of registers through quality assurance and data analysis
• prepare financial reports to inform decision making
• prepare and review tax returns including Business Activity Statements, Fringe Benefits Tax and Taxable Payments Annual Reporting ensuring compliance with tax laws and regulations
• manage Australian National Audit Office financial statements audit requests
• prepare and facilitate superannuation guarantee payments for eligible contractors
• provide expert advice in non-technical terms to stakeholders
• perform treasury functions including daily pay run, daily drawdowns and funds transfers
• prepare and review bank account operations and cash forecasting
• analyse, review and reconcile accounts.

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