Job Description

APS4 Architecture Governance Officer – Technology and Digital Programs Group

Architecture Governance Officers provide governance and secretariat support to enterprise architecture forums, coordinate governance submissions and workplans, and help ensure decisions are well managed and traceable. The role requires strong stakeholder engagement, clear communication, and a focus on continuous improvement through effective information management, guidance materials and templates.

This role is in the Enterprise Architecture and Cloud Engineering Branch. This branch defines the direction of the agency’s technology, makes recommendations on technology investments, and supports the delivery of secure, scalable and sustainable digital services. This role supports the branch by supporting staff and stakeholders with professionalism and dedication, drives progress and upholds high standards.

What you’ll do:

As an Architecture Governance Officer, you will work as part of a multi-skilled team to:

• provide administrative and secretariat support for architecture governance forums and meetings
• coordinate agendas, papers, action registers, meeting records and reporting
• support architecture assessment and governance processes, including submissions to governance forums
• maintain records, workplans and documentation to ensure traceability and compliance
• respond to stakeholder enquiries and provide clear, practical advice and guidance
• assist with developing and maintaining templates, procedures and guidance materials
• contribute to process improvement activities and information management practices.

What you should have:

These things are important to have.

• think critically and apply solid problem-solving skills
• work independently and seek assistance when required
• work collaboratively with staff, agency stakeholders and customers
• demonstrate research skills and attention to detail
• communicate in a clear and concise manner
• interpret evidence and information and report on your findings.

What is nice to have:

These things are not essential, but they would be valuable:

• Knowledge and experience in the use of Microsoft Windows and Microsoft Office tools, such as Word, Excel, PowerPoint.

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Job Description

APS4 Gateway Officer – Customer Service Delivery Group

Gateway Officers play an important role in supporting the effective delivery of Debt Enforcement program activities. They use their organisational and attention to detail skills to coordinate work, manage referrals, support operational tasks and maintain accurate records. They communicate with internal and external stakeholders, provide administrative assistance and program support, and apply relevant legislation, policies and procedures to ensure work is completed accurately, consistently and in line with agency requirements.

This role is in the Debt Enforcement Team. This team supports the branch in being a first point of contact in managing
challenges, supporting stakeholders and handling key projects. They keep the branch running smoothly, supporting staff and
stakeholders with professionalism and dedication. They drive progress and uphold high standards.

What you’ll do:

As a Gateway Officer, you will work as part of a multi-skilled team to:

• develop and apply a working knowledge of Legal Enforcement and Departure Prohibition Order eligibility criteria, business processes, legislation, policies and operational guidelines
• coordinate program activities, like assessing and allocating case referrals and documentation
• support the mailbox by addressing enquiries from stakeholders and communicating program-related updates
• direct customers to the appropriate service channel and complete initial enquiries
• take inbound and make outbound customer calls
• identify and prioritise customers who are potentially vulnerable, in distress or experiencing accessibility issues, raising potential issues with leadership
• research, organise, analyse and report program data effectively
• contribute to program reports, briefs and operational documentation
• identify problems and opportunities, contribute to resolutions and escalate issues to senior staff.

What you should have:

These things are important to have.

The ability to:

• communicate clearly with customers, showing empathy and a willingness to help
• work collaboratively with staff and agency stakeholders
• use Microsoft Excel to analyse and organise data
• work independently and seek assistance when required
• think critically and apply solid problem-solving skills
• demonstrate a high level of accuracy and attention to detail
• learn new software platforms and programs
• interpret and apply legislation, policies and procedures
• analyse information, identify issues and report on your findings
• organise and coordinate documents, programs and meetings.

What is nice to have:

These things are not essential, but they would be valuable:

• Knowledge and experience in the use of Microsoft Windows and Microsoft Office tools, such as Word, PowerPoint.
• Ability to create databases and flow charts. 

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Job Description

APS5 Criminal Investigator – Payments and Integrity Group

Criminal Investigators undertake investigations of potential fraud, unauthorised access, misconduct and criminal offences against the agency. They collect and examine admissible evidence for criminal sanction. They exercise an understanding of how precedents, procedures and guidelines are interpreted and applied to investigations.

This role is in the Fraud Investigation Branch. This branch assists in upholding the integrity of the Commonwealth by detecting and investigating cases of fraud and unauthorised access. This role supports the branch by supporting staff and stakeholders with professionalism and dedication. Criminal Investigators drive progress and uphold high standards.

What you’ll do:

As a Criminal Investigator, you will work as part of a multi-skilled team to:

• contribute to criminal investigations in accordance with Commonwealth frameworks and Australian Government Investigations Standards
• analyse and assess information contained in intelligence products
• gather, examine and evaluate statements and admissible evidence from witnesses
• plan and execute investigation activities such as search warrants, interviews and optical surveillance
• organise, maintain and analyse paper and digital evidence
• provide advice and complementary support to criminal and administrative investigators
• create and organise a range of documents including reports, emails and technical documentation.

What you should have:

These things are important to have.

The ability to:

• understand the processes of lawful transfer of information
• understand law, jurisdictional requirements, criminal offences, associated investigative powers and rules of evidence
• apply interviewing and questioning techniques to obtain evidence and information
• think critically and apply solid problem-solving skills
• work independently and seek assistance when required
• work collaboratively with staff, agency stakeholders and customers
• communicate in a clear and concise manner
• interpret evidence and information and report on your findings
• interpret, apply and explain legislation, policy and procedures.

What is nice to have:

These things are not essential, but they would be valuable:

• Knowledge and experience in the use of Microsoft Windows and Microsoft Office tools, such as Word and PowerPoint
• Ability to create databases and flow charts.

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Job Description

APS5 Quality Data Analyst – Payments and Integrity Group

Quality Data Analysts can organise, analyse, display and interpret data sets to create recommendations and support decision making. They organise data sets, conduct research and identify trends to provide insights.

This role is in the Legal Compliance and Remediations Operation Branch. This role supports the branch to be a first point of contact to managing challenges, supporting stakeholders and handling key projects. They keep the branch running smoothly, supporting staff and stakeholders with professionalism and dedication. They drive progress and uphold high standards.

What you’ll do:

As a Quality Data Analyst, you will work as part of a multi-skilled team to:

• identify data inconsistencies and utilise defined error-handling procedures
• resolve data integration issues
• assess, define, integrate and coordinate data coming from multiple sources
• provide recommendations about the development of data standards and solutions
• assist in processing data and help build data retention criteria
• conduct audits to ensure data quality
• support and assist with the data management process, including loading, creating, maintaining and distributing data
• assist with the design of documented data modelling solutions
• provide data modelling support for project build, test and implementation activities
• contribute to the development and implementation of improvements and best practice in processes and procedures
• communicate with stakeholders and assist in the preparation of documents and reports.

What you should have:

These things are important to have.

The ability to:

• think critically and apply solid problem-solving skills
• work independently and seek assistance when required
• work collaboratively with staff, agency stakeholders and customers
• demonstrate research and attention to detail skills
• communicate in a clear and concise manner
• interpret information and data to provide advice and make decisions
• identify risks and opportunities.

What is nice to have:

These things are not essential, but they would be valuable:

• Knowledge and experience in the use of Microsoft Windows and Microsoft Office tools, such as Word, PowerPoint
• Ability to create databases and flow charts.

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