Brief Description

Analyst Support Officer (APS4) – Technology and Digital Programs Group, Technology Strategy, Business & Architecture Division, Technology Business Services Branch 

Analyst Support Officers work across a range of business areas and provide support by assisting in collecting, designing, analysing and reporting information.

They assist with the collection and examination of information and data, and contribute to reports, findings, decision making and recommendations using an evidence based approach. They work under the direction of senior staff and use independent judgement to make decisions.

The Technology Business Services Branch works across the Technology and Digital Programs Group to understand current and future workforce needs by informing the re design and development of workforce interventions that enable the group to better attract, recruit, develop and retain its workforce. It supports talent management strategies, provides group-wide business management functions including property management, recruitment, business continuity planning and reporting. It leads communication and engagement activities to focus, support, build and connect staff.

What you’ll do:

As an Analyst Support Officer, you work as part of a multi-skilled team to:

• gather, examine and evaluate qualitative and quantitative data and information and report on findings
• assist with business analysis processes, gathering information and preparing output requirements for review by senior staff
• coordinate and monitor correspondence flow of work area
• perform research and analysis to assist with the preparation of reports or briefs
• provide assistance with technical specifications
• use information databases and analytical tools to perform data extraction and retrieval for reporting tasks
• assist with quality assurance and data validation
• provide advice to stakeholders to resolve enquiries
• identify risks and problems, contribute to resolutions, and escalate issues to senior staff
• contribute new ideas and identify team improvement initiatives and projects.

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Brief Description

Associate Test Engineer (APS4) – Technology and Digital Programs Group, Core Systems Division, Social Security and Welfare Systems Branch

Associate Test Engineers ensure that test efforts are effectively executed and allocated activities are completed in accordance with agreed test guidelines. They work under the support and direction of senior staff and exercise a degree of independent judgment to make decisions, relying on their skills and knowledge. They exercise discretion when interpreting and applying procedures and guidelines.

Associate Test Engineers undertake their work to achieve results according to agreed goals and business plans.

The Social Security and Welfare Systems Branch is responsible for the agency’s Centrelink Master Program IT systems for Families, Child Care, Paid Parental Leave, Dad and Partner Pay, Disabilities, Carers, Parenting and Pension customers.

What you’ll do:

As an Associate Test Engineer, you work as part of a multi-skilled team to:

• execute assigned test cases on testing platforms in accordance with project test plans
• identify the resources or access required to execute tests
• write simple test plans, test cases, task cards and requirements for review
• record test results and report or action unexpected or unsatisfactory outcomes
• provide input into team improvement initiatives and projects
• identify and document defects, programming errors and operational characteristics that are inconsistent with requirements and design specifications
• conduct testing to ensure ICT services function as required
• accurately record time and effort for test cases.

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Brief Description

Data Analyst (APS4) – Program Design Group, Health Programs Division, Medicare Branch

Data Analysts analyse datasets with a variety of tools to research and solve issues and identify trends and insights, to support organisational outcomes.

They work under the support and direction of a senior manager, and exercise independent judgement to make decisions relying on their skills and knowledge. They exercise discretion when interpreting and applying procedures and guidelines and undertake their work to achieve results according to agreed goals and business plans.

Medicare Branch works in close partnership with external policy agencies, internal service delivery partners and legal counsel to implement and support health program delivery and understand how policy is playing out on the ground for our customers through their interactions with our health programs. Medicare Benefits is responsible for the administration and maintenance of the Medicare Benefits Schedule (MBS) and the Item Fee File (IFF) and claims policy associated with the MBS.

This role is in the Item Fee File team who administer legislative changes for the Medicare Benefit Schedule (MBS). The role involves a high degree of data entry.

What you’ll do:

As a Data Analyst you work as part of a multi-skilled team to:

• perform data entry tasks to update and maintain database records
• identify and escalate problems identified with the maintenance, update and operation of databases
• extract data using the application QMF (Query Management Facility) and produce reports and raw data extracts
• participate in database user and maintenance testing of development projects
• maintain records and provide administrative support
• assist with data quality programs including audits.

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Brief Description

• Privacy
• Information Release
• Projects

• Assist our customers and/or their authorised third parties to access their personal Medicare, Pharmaceutical Benefits Scheme or Centrelink information held by our agency.  The team manages and responds to requests relating to matters such as personal injury, total and permanent disability, life insurance claims, family law and other legal matters.
• Disclosure is considered in accordance with our agency’s privacy and legislative obligations.

• Respond to requests from third parties such as child protection agencies, police, coroners and Medicare Boards to obtain information held by our agency to assist with investigations often relating to the health, life or welfare of a person, serious malpractice or other major investigations. Disclosure is considered in accordance with the relevant Public Interest Guidelines and various secrecy provisions contained in the Health Insurance Act 1973, National Health Act 1953 and the Social Security Administration Act 1999.

• First point of contact for subpoena, summons and notices of non-party disclosure.
• Manage compliance with subpoenas, summonses and notices of non-party disclosure.
• Manage the profess of lawfully resisting compliance and subpoenas, summonses and notices of non-part disclosure where appropriate.

What you’ll do:

As an Information Support Officer you work as part of a multi-skilled team to:

• gather and analyse information, make decisions and provide recommendations for review by senior staff
• coordinate and monitor correspondence workflow
• draft documentation for review
• provide advice to staff and stakeholders on routine matters
• liaise with stakeholders to share and obtain information
• respond to information requests and resolve issues, referring stakeholders to the appropriate business area for assistance
• escalate issues to senior staff when required
• maintain and use databases to collate and present data and contribute to reports
• participate in quality assurance activities to ensure adherence with procedures and legislation
• file records in accordance with information management processes and security requirements.

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Brief Description

Onboarding Liaison Officer (APS4) – Corporate Enabling Group / Workforce Capability Branch / Recruitment and Onboarding Branch

Onboarding Liaison Officers provide advice to stakeholders on onboarding processes to ensure effective, efficient and timely recruitment outcomes that align with policy and procedures. They provide assistance and guidance to a range of internal and external stakeholders under the guidance of senior onboarding officers.

The Onboarding Services team provides streamlined Eligibility and Suitability checks, new starter commencement processing, and existing employee record maintenance, to the agency and its Australian Public Service Shared Services clients.

What you’ll do:

Brief Description

Data Analyst (APS5) – Program Design Group, Working Age and Pension Programs Division, Disability and Payment Capability Programs Branch

Data Analysts research and solve organisations issues by identifying trends and providing insights from data analysis. They understand data requirements and analyse matching scenarios within data management tools. They support the control of data management processes, performing administrative, technical and customising tasks in the data environment.

The Disability and Payment Capability Branch manages a number of core payments and programs, including the:

• Disability Support Pension
• Mobility Allowance
• Youth Disability Supplement
• Essential Medical Equipment Payment
• Disability Medical Assessments
• Centrelink Confirmation eServices,
• Electronic Verification of Rent
• Housing Transition Commencement of Rent Services Australia
• Rent Deduction Scheme
• Early Release of Superannuation
• Energy Bill Relief Fund
• Centrelink Business Online Services
• Business Hub

As part of the Branch’s role in administering core payments and programs, it is responsible for:

• developing, using and sharing data analysis to identify emerging trends and issues, improve customer services, inform decision making, and increase compliance.
• driving effective program management activities for social services with a focus on customer experience, empirical evidence, risk and quality
• utilising data analysis and intelligence to deliver services clearly aligned with policy intent, as well as influencing policy development activities
• maintaining and improving strong, collaborative partnerships within the agency, with other government agencies and service delivery partners and advocacy and consultative groups, including disability peak bodies
• developing and delivering transformative and innovative solutions that are fit-for purpose and deliver improved customer outcomes
• planning, coordination, completion and monitoring of compliance and assurance activities for our programs, including for third party organisations who interact with us.

What you’ll do:

As a Data Analyst you work as part of a multi-skilled team to:

• undertake data analysis and research including acquiring, validating, storing, quality assurance, governance, protection and processing of data
• perform administrative, technical and customising tasks in the data environment
• present data and information in graphical format that is clear and easy to interpret
• transform data into actionable insights to assist with improvement and best practice in policy, processes and procedures
• prepare documents such as briefs, reports, corporate and technical documentation for review by leaders.

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Brief Description

Government Lawyer (APS5) – Corporate Enabling Group / Legal Services Division / Digital Delivery and Privacy Legal Branch

Government Lawyers undertake core legal functions including providing straightforward legal advice, preparing briefings and litigation files, advocacy work and projects.

Government Lawyers work under the support and general direction of senior lawyers and assist with legal matters associated with:

• agency programs
• administrative law
• criminal law
• evidence law
• freedom of information
• privacy and secrecy
• practice and procedure
• employment
• industrial relations
• procurement and contracts.

The Digital Delivery and Privacy Legal Branch responds to requests for legal advice to the agency’s business teams in relation to:

• Automation and artificial intelligence
• Health modernisation programs
• Emergency payments
• Privacy Threshold Assessments, Privacy Assurance Advice and Privacy Impact Assessments
• Handling of privacy incidents and (including monetary settlements and regulatory response)
• Data Governance, including privacy and secrecy advice on information release
• MyGov and Digital Identity

What you’ll do:

As a Government Lawyer, you work as part of a multi-skilled team to:

• provide legal advice to internal stakeholders
• under supervision, manage a caseload of legal matters including straightforward litigation and other matters in external jurisdictions, and assist senior legal staff
• draft a range of written material including submissions, reports and correspondence for review by senior staff
• develop and maintain stakeholder relationships
• undertake quality assurance activities to ensure adherence to procedures and guidelines.

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Brief Description

Liaison Officer (APS5) – Technology and Digital Programs Group / Core Systems Division / Health Systems Branch

Liaison Officers support software vendors during the planning, construction, integration, certification and maintenance phases of online claiming and service products. They support private health insurers and financial institutions with technical issues, and triage enquiries from external stakeholders to the correct business team for resolution. They work under the support and direction of the leadership group and make decisions using their judgement, relying on their skills and knowledge. They contribute to changes in workplace practices and business improvement strategies.

The Developer Liaison team within the Health Systems Branch provides the first point of contact for enquiries from external stakeholders including health sector software vendors, private health insurers, financial institutions and other government departments.

What you’ll do:

Brief Description

Privacy Officer (APS5) – Corporate Enabling Group / Legal Services Division / Privacy and Personal Information Release Branch

The agency collects, stores and uses a variety of customer and corporate information. Handling of this information is governed by privacy law, as well as the secrecy provisions under which the agency operates.

Privacy Officers advise on the agency’s compliance with this legislation and the policies and processes that support compliance through privacy advice, and the review and management of privacy principles. They work under the direction of senior staff, making decisions that require reliance on their skills and knowledge.

The Privacy and Personal Information Release Branch manages the agency’s response to privacy incidents and advises on privacy policy strategy. This includes:

• assessment of privacy incidents
• privacy policies
• coordination of privacy matters with the Office of the Australian Information Commissioner
• operational privacy advice.

What you’ll do:

As a Privacy Officer you work as part of a multi-skilled team to:

• analyse information and data to make decisions and provide recommendations for review
• draft a range of written material including correspondence, reports and corporate documentation for review
• provide advice, support and technical expertise to staff and stakeholders
• assist business areas with the resolution of escalated issues and refer matters as appropriate for review by senior staff
• check adherence of business areas with compliance of privacy procedures and legislation
• contribute to the development and implementation of improvements and privacy best practice in processes and procedures
• maintain and file records in accordance with information management processes and security requirements
• monitor and report on workloads, priorities and practice.

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Brief Description

Program Officer (APS5) – Technology and Digital Programs Group and Corporate Enabling Group

Program Officers support projects by monitoring project schedules and budgets, preparing progress reports, and liaising with key stakeholders.

They provide high-level procedural, administrative and operational support to deliver agency programs. Working under the direction of senior staff, they support strategic planning and policy development, contributing to changes in workplace practices and business improvement strategies. They liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

These roles are available in the following areas:

Technology & Digital Programs Group/ Cyber Security Division, Cyber Enablement Branch

This role is in the Cyber Audit Assurance team. This team are the front door for the Cyber Security Division for all things audit related, including:

• co-ordination of divisional responses for weekly audit reporting
• escalation of issues and responses for clearance to the Senior Executive and National Manager
• draft talking points/contributions in relation to audit and risk for various committees
• management of key external stakeholders
• providing support to internal teams.

Corporate Enabling Group, Workforce Capability Division, Learning and Development Branch

This role is in the Enterprise Learning Delivery Team who support agency employees to build the skills and capabilities required to deliver on current and emerging customer needs by:

• facilitating corporate training including leadership, performance, health and wellbeing, customer service and change management in both a virtual, and face to face environment
• scheduling priority and mandatory corporate training for the agency
• coordinating and deploying the core enterprise leadership programs, Learn2Lead and Lead2Inspire training sessions
• conducting program evaluations and upskilling of facilitators.

What you’ll do:

Brief Description

Test Engineer (APS5) – Technology and Digital Programs Group, Data Online Systems & Shared Services Division, Connection, Identity and Authentication Branch

Test management defines overall testing strategies and manages effective planning, monitoring and execution of all testing activities. The Test Engineer ensures that tests are effectively executed and allocated activities are completed in a structured and consistent manner, in accordance with agreed test guidelines.

Test Engineers work under the general direction and support of senior staff. They plan their own work and contribute to team goals in an environment with competing priorities and change.

The Connection, Identity and Authentication Branch focus is the organisation and prioritisation of our people to meet the  priorities of government while applying governance and discipline to our delivery approach. We partner with the broader technology sector to identify, develop and position emerging technology capabilities, consolidation and streamlining of our technical environment, and to drive the development of a highly skilled and professional workforce ready to deliver on the evolving future.

Some of the products and services are:

• myGov (web portal and mobile application),
• Digital identity exchange,
• Child Support Online
• myGov support tool
• Digital Assistants and other cognitive services

What you’ll do: