Brief Description

Administrative Support Officers provide administrative, operational and IT support services to the Assessment Services Branch (ASB) as part of the Assessment Services National Administration Team (ASNAT).

Administrative Support Officers assist customers across a range of payments, programs and services via one or more service delivery channels.  They assess customer and stakeholder needs, appointment management for Employment Services Assessments and Job Capacity Assessments, entitlements and obligations, encourage the use of self managed services, support operations and collaborate with others in the provision of services.

What you’ll do:

As an Administrative Support Officer, you work as part of a multi-skilled team to:

• provide administrative support to the Assessment Services Branch
• actively manage ESSWeb appointment availability, screen and book Employment Services Assessments and Job Capacity Assessment appointments
• assist customers to access, navigate or interpret a range of agency programs and services including Assessment Services appointment options
• identify and prioritise customers who are potentially vulnerable, in distress or who have accessibility issues, and escalate to senior staff
• work with Administration Service Officers and Assessors to ensure correct payments and information are provided to customers, and escalate enquiries where appropriate
• resolve routine customer and provider enquiries at first contact and escalate if required
• assess customer needs, requirements, entitlements and obligations
• advise customers on legislation, policy, procedures, payments and services administered by the agency
• resolve routine customer complaints, and escalate complex complaints and systemic issues
• actively participate in business improvement programs involving changes to processes and functions
• exercise appropriate delegations in accordance with legislation and guidelines.

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Brief Description

Associate Test Engineers ensure that test efforts are effectively executed and allocated activities are completed in accordance with agreed test guidelines. They work under the support and direction of senior staff and exercise a degree of independent judgment to make decisions, relying on their skills and knowledge. They exercise discretion when interpreting and applying procedures and guidelines.

Associate Test Engineers undertake their work to achieve results according to agreed goals and business plans. The Social Security and Welfare Systems Branch is responsible for the agency’s Centrelink Master Program IT systems for Families, Child Care, Paid Parental Leave, Dad and Partner Pay, Disabilities, Carers, Parenting and Pension customers.

What you’ll do:

As an Associate Test Engineer, you work as part of a multi-skilled team to:

• execute assigned test cases on testing platforms in accordance with project test plans
• identify the resources or access required to execute tests
• write simple test plans, test cases, task cards and requirements for review
• record test results and report or action unexpected or unsatisfactory outcomes
• provide input into team improvement initiatives and projects
• identify and document defects, programming errors and operational characteristics that are inconsistent with requirements and design specifications
• conduct testing to ensure ICT services function as required
• accurately record time and effort for test cases.

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Brief Description

Government Lawyers undertake core legal functions including providing straightforward legal advice, preparing briefings and litigation files, advocacy work and projects. Government Lawyers work under the support and general direction of senior lawyers and assist with legal matters associated with:

• agency programs
• administrative law
• criminal law
• evidence law
• freedom of information
• privacy and secrecy
• practice and procedure
• employment
• industrial relations
• procurement and contracts.

Government Lawyers in the Litigation Branch manage Administrative Appeals Tribunal (AAT) merits review matters, on behalf of Services Australia and its client policy Departments in a range of matters including review of decisions made under:

• social security legislation
• family assistance legislation
• child support legislation.

The Litigation Branch also manages appeals to federal courts.

The role of a Government Lawyer within the Litigation Branch includes:

• personally appearing and having carriage of matters before the AAT as an advocate
• providing advice on decisions of the AAT including potential appeals
• managing a case load of litigated matters, including by meeting statutory timeframes, complying with Tribunal and Court legislation, rules, directions and orders, and policy Department expectations
• providing high quality oral and written representation of policy Departments in AAT proceedings
• ensuring that alternative dispute resolution (ADR) is fully considered, as early as is possible, in the management of litigated matters
• instructing external legal services providers where appropriate, in accordance with existing protocols and processes, to achieve high quality and cost-effective case management and productive working relationships.

The Legal Services Division is responsible for the delivery of legal services within and on behalf of the agency. We provide strategic legal advice and assistance to the agency's executive and the Minister.

What you’ll do:

As a Lawyer, you work as part of a multi-skilled team to:

• provide legal advice to internal stakeholders in response to straightforward enquiries
• under supervision, manage a caseload of legal matters including straightforward litigation and other matters in external jurisdictions, and assist senior legal staff
• draft a range of written material including submissions, reports and correspondence for review by senior staff
• develop and maintain stakeholder relationships
• undertake quality assurance activities to ensure adherence to procedures and guidelines.

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Brief Description

Program Officers support projects by monitoring project schedules and budgets, preparing progress reports, and liaising with key stakeholders. They provide high level procedural, administrative and operational support to deliver agency programs.

Working under the direction of senior staff, they support strategic planning and policy development, contributing to changes in workplace practices and business improvement strategies.

The Debt and Compensation Program Branch works across the agency and with external stakeholders to promote debt prevention, improve the consistency, effectiveness and efficiency of debt and compensation program management across social welfare and Medicare; and develop initiatives to achieve improved debt and compensation outcomes.

What you’ll do:

As a Program Officer you work as part of a multi-skilled team to:

• communicate with stakeholders to deliver programs
• attend meetings and forums to obtain and share information
• monitor and report on the achievement of business outcomes, key performance indicators and quality assurance
• assist in the review and development of policies and guidelines
• resolve and escalate program and policy issues
• draft business cases, reports and executive briefs
• undertake research and analysis.

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Brief Description

Systems Administrators install, manage and maintain system software such as operating systems, data management products, office automation products and other utility software. Systems Administrators deliver flexible, quality service to the improve customer experience, working under the general direction of senior staff to deliver results. They make ethical, evidence-based decisions and respond to stakeholder needs and expectations.

The Data Engineering Branch is made up of experienced professionals who are passionate about working with data. The branch manages access to and governance of the following platforms and tools:

• Cloudera Machine Learning
• Data Lake and Enterprise Data Warehouse
• SAS Enterprise Analytics Platform and Viya Enterprise Analytics and tools
• Data Visualisation tools and servers: Power BI, Tableau, Cognos and SAP Business Objects.

They support budget initiatives and reporting and analytics by creating quality data assets that business teams across the agency using advanced technology.

What you'll do:

As a Systems Administrator you work as part of a multi-skilled team to:

• Administer, maintain and monitor operational data platforms and exchanges performance
• perform routine checks to ensure platforms, exchanges and systems are working as intended
• manage user access requests that track, monitor and control access to data platforms, systems, exchanges and applications
• investigate and resolve moderately complex issues relating to data platforms, applications and exchanges and escalate as required
• apply established processes, methodologies and issue resolution
• assist with prioritisation of changes and support preparing of platform installation and system upgrades
• support delivery and assurance of changes to agreed service levels and release schedules
• prepare correspondence including reports, and documentation for review by senior staff
• engage in inclusive behaviours and celebrate diversity
• exercise appropriate delegations in line with legislation and guidelines.

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Brief Description

Test management defines overall testing strategies and manages effective planning, monitoring and execution of all testing activities. The Test Engineer ensures that their test is effectively executed and that allocated activities are completed in a structured and consistent manner, in accordance with agreed test guidelines.

Test engineers work under the general direction and support of senior staff and exercise a degree of independent judgement. They plan their own work and contribute to team goals in an environment with competing priorities and change.

The Customer Relationships Systems Branch is responsible for building and maintaining various applications to support staff processing of customer interactions. The branch also provides complex case management capability and has established Robotic Process Automation capability for the agency.

You’ll be an integral component of the team working to actively manage and maintain systems on behalf of other government clients including the Department of Health (DoH), Department of Veterans' Affairs (DVA) and the Department of Social Services (DSS).

What you'll do:

As a Test Engineer you work as part of a multi-skilled team to:

• execute test cases and accurately record time and effort
• develop test plans, test cases, task cards and supporting test data
• analyse and report on test activities and results
• escalate issues and risks to senior staff
• contribute to team improvement initiatives and projects, including team tools, process changes and test automation
• identify, manage and document defects, programming errors and operational characteristics that are different from stated requirements and design specifications
• conduct testing to ensure the ICT service functions as required
• support the team to follow business processes and achieve outcomes
• maintain up-to-date knowledge of ICT related legislation, policy and processes
• collaborate with stakeholders to ensure effective and timely implementation of projects
• provide advice and assistance to external software vendors regarding testing and software development assist with cost analysis activities.

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